Cloud 9 Infosystems - Techno-Functional Analyst - MS Dynamics 365/F&O Modules (5-7 yrs)

This position is responsible for the design, development, and maintenance of Dynamics 365 application.

As a Techno-Functional Analyst you will closely align with our Dynamics Engineer to build, test, implement, support, and document solutions based off strategic Retail / Finance / HR initiatives set by Sr. Product Manager and Sr. Director of Business Products.

NOTE : This position is on Contract Role.

Please DON'T APPLY if you're looking for full time role.

Responsibilities :

- Gain thorough understanding of the application's technical architecture.

- Provide subject matter expertise for all data tables and integrations to 3rd party systems.

- Use working knowledge of SQL, X++, and DMF to take on small-to-medium sized projects.

- Collaborate with the business stakeholders (finance / retail) and project team to gather in-depth understanding of business operations and business needs.

- Participate in analysis with project team to develop requirements for configuration, customization, and implementation.

- Create and maintain necessary technical and functional documentation.

- Implementing and maintaining standards for the Business Systems team consistent with IT policy, processes, and associated standards.

- This includes program change compliance and maintaining necessary cloud upgrades in Lifecycle Services.

- Responsible for Level 3 support of program defects, hardware and software applications, and security systems to resolve operational issues and restore services for various business applications. (ERP, CRM, HRIS, etc.)

- Participate in testing, quality management reviews and training including designs, prototypes and other work-product to ensure the requirements are fulfilled.

- Manage and create end-user training procedures.

- On occasion, might need to train QA team or business on any new or added functionality in the system along with normal system operation training.

Qualification :

- Bachelor's degree required, master's degree is preferred

Experience and Skills required :

- 5+ years of Dynamics 365 project experience preferably working as a techno functional lead for at least one complex Dynamics 365 deployment in a retail environment.

- Working knowledge of Microsoft platform skills such as Power Automate, D365 Workflows, and OCR technologies.

- Knowledge of Dynamics 365 Finance and Operations, Retail and Commerce (POS).

- Working knowledge of software implementation methodologies, structures, and concepts.

- Excellent communication skills.

- Can multitask and prioritize.

- Must be able to self-direct/motivate.

- Current certifications in Dynamics 365 Preferred.