Closeloop Technologies - L3 Cloud Engineer - IT Service Delivery (5-10 yrs)

Position Overview :

We are looking for an experienced Service Desk Cloud Engineer (L3) to enhance our IT operations team.

This role focuses on providing advanced technical support for Microsoft Azure Single Sign-On (SSO) and identity management, as well as managing cloud infrastructure to ensure optimal service delivery.

The ideal candidate should possess strong problem-solving skills, excellent communication capabilities, and extensive experience with enterprise cloud solutions.

Key Responsibilities :

Microsoft Azure SSO and Identity Management :

- Support enterprise applications within our Azure environment focusing on single sign-on (SSO) and user provisioning.

- Collaborate with security and IT engineers to design and deploy Azure resources including Virtual Machines (VMs), Azure databases, storage solutions, and logging mechanisms as required.

- Develop PowerShell runbooks and modules aimed at automating tasks and integrating applications/services within our Azure infrastructure.

- Provide high-level operational support to other engineers and service desk personnel.

Infrastructure / VDI :

- Maintain familiarity with Windows 365 as a Virtual Desktop Infrastructure (VDI) solution.

- Use network and infrastructure knowledge to support VDI as a global solution.

Microsoft 365 Feature Administration :

- Oversee Exchange Online administration, ensuring smooth operation and user satisfaction.

- Manage OneDrive and SharePoint environments to support collaboration and document management needs.

Advanced Support and Troubleshooting :

- Provide Level 3 support for Microsoft cloud services, diagnosing and resolving complex technical issues.

- Serve as an escalation point for Level 1 and Level 2 support teams.

Monitoring and Reporting :

- Utilize monitoring tools to track performance and user activity across Azure and Microsoft 365 services.

- Generate detailed reports on system usage, incidents, and compliance metrics.

Required Skills and Experience :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of IT support experience with at least 3 years specifically managing Microsoft Azure and Microsoft 365 solutions.

- Strong proficiency in administering Azure resources and services, particularly around SSO and identity management.

- Hands-on experience with PowerShell scripting for task automation and application integrations.

- Solid understanding of networking concepts, DNS, and infrastructure management.

- Excellent communication and customer service skills.

Preferred Qualifications :

- Microsoft certifications (e.g. , Microsoft Certified : Azure Solutions Architect, Microsoft 365 Certified).

- Familiarity with ITIL processes and service management tools.

- Experience with security frameworks and best practices, including access policies and user support protocols.