Closeloop Technologies - Atlassian Administrator - Groovy/Grails (3-6 yrs)

Location : Remote.

Company : Closeloop Technologies.

Job Type : Full-Time.

Job Summary : .

We are seeking a skilled Atlassian Administrator to oversee and enhance our Atlassian toolset. This position demands a robust technical foundation, the capability to craft tailored workflows, and the experience necessary to ensure integration for efficient operations.

Key Responsibilities :

Atlassian Product Administration :

- Administer and sustain the comprehensive suite of Atlassian products, including Jira Software, Jira Service Management, Confluence, Bitbucket, Opsgenie, Bamboo, Trello, and Crowd.

- Configure and customize tools to meet organizational requirements and adhere to industry best practices.

- Ensure system stability, security, and compatibility across both cloud and on-premise Atlassian environments.

Workflow and Process Optimization :

- Design, implement, and refine workflows utilizing Jira and other Atlassian tools to support various business functions.

- Collaborate with stakeholders to gather requirements and develop customized workflows, automation, and processes for project management, service requests, and software development.

- Utilize Jira Automation and scripting tools (e.g., Groovy, ScriptRunner) to streamline operations and reduce manual tasks.

Integration and Automation :

- Integrate Atlassian tools with each other and third-party applications (e.g. , Slack, ServiceNow, GitHub, Jenkins).

- Ensure consistent data flow among Jira, Confluence, Bitbucket, Bamboo, and external systems using REST APIs and plugins.

User Support and Collaboration :

- Educate end-users, team leads, and project managers on best practices for using Jira Software, Trello, and other Atlassian tools in Agile frameworks like Scrum and Kanban.

- Assist IT teams in managing incidents, service requests, and problem tickets in Jira Service Management.

- Foster collaboration across teams by promoting the use of Confluence for centralized knowledge sharing and documentation.

System Maintenance and Training :

- Monitor system performance, conduct health checks, and proactively address potential issues.

- Plan and perform system upgrades and migrations with minimal disruption.

- Serve as the subject matter expert for Atlassian tools, creating documentation for configurations, workflows, processes, and best practices for end-users.

Required Skills :

Experience : .

3+ years of hands-on experience administering Atlassian products (e.g. , Jira Software, Jira Service Management, Confluence, Bitbucket).

Project Management : Strong knowledge of Agile methodologies and project management practices.

Technical Expertise :

- Advanced configuration of workflows, schemes (permissions, notifications, issue types, and field configurations), custom fields, and automations.

- Proficient in managing spaces, permissions, templates, and integrating Atlassian tools with other platforms.

- Skilled in scripting languages (e.g. , Groovy for Jira ScriptRunner, JavaScript, Python) and using Atlassian automation rules or add-ons (e.g. , Automation for Jira, Jira Misc Workflow Extensions).

- Capable of developing and deploying custom plugins via the Atlassian SDK.

- Advanced usage of JQL (Jira Query Language) for complex searches and reporting.

- Experienced in installing, configuring, and managing Atlassian Marketplace add-ons (e.g. , Tempo, Insight, EazyBI).

- Knowledgeable in utilizing Atlassian REST APIs for system integrations and data manipulation.

- Ability to troubleshoot performance issues with Jira or Confluence and efficiently archive old projects/data for better performance.

- Manage instance upgrades, migrations, and backups, ensuring compliance with security policies alongside Cloud Ops and SecOps teams.