Process Excellence Lead- Sr. Manager

Job Description- Process Excellence

• Champion Continuous Process Improvement, change culture and quality service delivery across the company
• Take lead on efficient execution and effective implementation of all process re-engineering, change and quality projects across operations
• Conduct processes reviews and investigation on escalations, in order to identify and address the root cause of the challenges
• Create a culture of first time right in the overall process.
• Have thorough understanding of Financial Services, especially Operations, Customer Service, IT System (Loan Origination & Loan Management system).
• Perform change management planning to develop the necessary assets to perform a change such as change charter, change plan, communication plan, steering and working committee groups, stakeholder list and the list of all tools that may be required to accomplish a change project
• Compiles and prepares reports, analysis, presentations and other documents as requested by the varied stakeholders
• Perform diagnostics on identified areas of business to establish the area of improvement and define problems and propose solutions
• Ensure scorecards are developed and monitored in order to monitor progress towards established goals
• Design and lead workshops for managers and supervisors on quantitative approach on all process improvement projects
• Assists in the development and implementation of business measurement tools
• Build effective relationships, influence and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence.
• Provide coaching and mentoring to senior leadership and designated personnel in the use of Lean Six Sigma tools and methodologies .Role & responsibilities

Preferred candidate profile

Perks and benefits