Aimlay - Manager - Client Relationship (3-5 yrs)

Position Title: Client Relationship Manager

Location: New Delhi

Employment Type: Full-time, On-site

About Aimlay:

Aimlay is a leading provider of educational services committed to empowering individuals through innovative learning solutions.

We strive to build strong relationships with our clients and deliver exceptional value through our comprehensive offerings.

Responsibilities:

- Serve as the primary point of contact for clients, establishing and maintaining strong relationships to ensure satisfaction and loyalty.

- Understand client needs, preferences, and goals, and proactively identify opportunities to add value and address challenges.

- Collaborate with internal teams to develop customized solutions that meet client requirements and objectives.

- Communicate effectively with clients to provide updates, address inquiries, and resolve issues in a timely and professional manner.

- Conduct regular check-ins and reviews with clients to gather feedback, assess satisfaction levels, and identify areas for improvement.

- Coordinate with cross-functional teams to ensure smooth delivery of services and seamless client experiences.

- Monitor client accounts, track progress, and maintain accurate records of interactions and agreements.

- Identify opportunities for upselling or cross-selling additional services to existing clients to maximize revenue and client value.

Qualifications:

- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

- Strong relationship management abilities, with a customer-centric approach to service delivery.

- Ability to understand and address client needs effectively, with a focus on delivering tailored solutions.

- Knowledge of educational services and offerings, with the capacity to articulate value propositions to clients.

- Experience in client-facing roles, preferably in the education or related industry.

- Good problem-solving and decision-making skills, with the ability to resolve issues and make sound judgments.

- Strong organizational and project management abilities, with attention to detail and the ability to manage multiple tasks simultaneously.

- Master's degree in a relevant field, such as Business Administration, Marketing.

About Aimlay's Culture:

- At Aimlay, we foster a collaborative and inclusive work environment where employees are empowered to grow personally and professionally.

- We value innovation, integrity, and excellence in everything we do