Client Manager - IATF

Purpose of the position

To manage a portfolio of clients to ensure delivery of assessment and related services such as training to meet or exceed client expectations whilst ensuring BSI protocol are maintained. Assessments will usually follow one of the following formats:
Pre-assessments to evaluate readiness for formal assessment;
Initial assessments/ re-certifications at which a recommendation is made on the Client's suitability for registration; & thereafter; Continuing assessments and strategic reviews to ensure that operating practices continue to meet requirements

Key Duties, Responsibilities & Accountabilities
Undertake the assessment of clients or provide training in accordance with BSI requirements.
Make presentations and prepare assessment reports outlining the findings of the assessment to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
Conduct training, evaluate participant performance and prepare reports.
Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
For the portfolio of clients allocated, establish and develop an effective partnership, for business development and increased client satisfaction.
Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
Deliver the days as booked by the operations support team and maximize revenue-earning activity.
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
Support and coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues.
Maintain and develop own skills and knowledge both technologically and in the field of management and standards.
Actively pursue cross selling opportunities to clients and provide feedback to team manager.
Ensure that payments are realized within due dates and any outstanding payments reported to team manager for appropriate disposal.

Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and Make Excellence a Habit

Key Performance Indicators
Delivery of man-days as booked by Operations Support Manager/ Regional planners.
Client Feedback of the assessments done.
Any new business lead generated due to personal reputation in the industry or new assessments received with the client served.
Interpersonal relations and team work exhibited on the job.
Collections made against audits done.
Timely submission of reports.
Spot collations of payments / dues.

Dimensions
The Position services to approximately 120 clients however this may increase depending upon the increase in business.
Interaction with Team Manager operations, Regional Manager, Operations support Manager, Operations Director, Sales Executives

Knowledge/Skills/Experience/Competencies
Bachelor degree or above with training and a working knowledge of IATF
Lead Auditor in Auditor IATF 16949 and ISO 9001
Passionate about the automotive sector
Minimum 4 years of work experience manufacturing industry and 2 years in auditing.
Demonstrates a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.
Demonstrated high level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI.
Proven negotiation skills to be able to negotiate technical issues when dealing with the client organizations management in relation to assessment findings.
Excellent presentation skills, able to present assessment findings professionally and effectively to senior managers.
Energy and commitment to undertake the assessor role, working within different premises every day, in front of the client and constantly on the move.
Able to keep up with changes to business, industry, management thinking and developing assessment styles.
Familiar with basic MS Office packages including MS Word, Internet Explorer, Outlook and Point Global.
Strong written communication skills, able to formulate clear, concise and professional reports, explaining technical issues, within required timeframes.
Self-organization skills / self-motivated - the assessor/trainer needs to be able to manage their own workload to maximize self-effectiveness.