Trainee Intern - Customer Support

Communicate with current and potential customer via call, email and online chat. (Inbound & Outbound)

Responsibilities:

•       Handling complaints to building strategies for improving the overall customer experience and fostering loyalty.

•       Troubleshooting tech problems

•       Processing orders and transactions

•       Answering questions about a companys products or services Developing and documenting knowledge into helpful content

Qualifications & Skills:

•     Undergraduate engineering degree in Mechanical/Automobile/Electronics is must. 2023 or 2024 Pass out.

•       Prior experience working in call centers or MNC's as a customer service agent.

•       Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel Excellent verbal and written communication skills

•       Ability to remain calm and composed in a fast-paced, high-pressure environment.

•       Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.

•       Ability to stand or sit for extended periods of time. (OT's)

•       Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems.