Customer Success Management - Trainee

Summary:
Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.

Your Roles and Responsibilities:
Manage assigned customer relationships for successful product use, retention, and satisfaction
Prepare and nurture customers to become product advocates
Help customers achieve their educational goals using our products
Identify and address common customer issues
Advocate customer needs cross-departmentally
Identify and develop up-sell opportunities
Respond to customer queries via email and telephone

You Should have:
0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company
Strong written and verbal English communication skills
Techno-commercial mindset with understanding of various use cases
Graduation with an engineering background preferred
Strong teamwork skills with ability to work independently
Comfortable with night and flexible shifts

Qualification:
Graduate/Post Graduate in any domain