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Premium Employer

ClearTax

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3.4

based on 303 Reviews

149 ClearTax Jobs

Customer Success Manager

Cleartax

3.4

based on 303 Reviews

0-5 years

New Delhi

1 vacancy

Customer Success Manager

ClearTax

posted 2hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Finance Artificial Intelligence Relationship Management CRM CCTV Monitoring

+ 1 more

Job Description

We are also a Series C-funded startup with a strong team of 1000+ members, and as we continue to evolve into a world of new-financial solutions, were looking for individuals with perspectives to join our teamCustomer SucessCustomer Success team is a new team which hand holds an Enterprise client and ensure customer success - which is defined in terms of product usage, engagement level, NPS and churn
We are looking for skilled Customer Success Managers to oversee the relationships of the company with its clients
This team ensures that all our customers are activated and successful before they are handed over to the KAM team
Responsibilities: Understand customers business and program objectives
Understand and demonstrate value to the customer
Drive product adoption and ensure exceptional user experience Discover and solve stated and not stated customer problems Help build loyalty by creating an excellent relationship with the customers
Manage the entire customer lifecycle - onboarding, planning and implementation, deployment and ongoing usage Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn
Manage account health and identify opportunities to improve product offering Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers
Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs Alongside the support teams, resolve any issues and problems faced by customers and manage complaints in order to maintain trust
Understand the product philosophy and roadmap to be able to articulate these to thecustomers during discussions Use analytics to identify usage patterns and create metrics
Develop a deep understanding of the Cleartax product Understand product capabilities to craft the perfect solution Educate customers on
Cleartax best practices and self-service Ensure proper recording and closure of all issuesRequirements: 1+ years of experience using customer success software, CRM software, and Google Applications Experience working with clients in the technology or SaaS industry is preferred
Fanatical about customer success and tenacious at driving long-term customer value
Flexibility to adapt with the demands of the business Self-starter with a proven track record of driving customer success at all levels
Good at Handling stressful situations and deadline pressures well