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Customer Success Manager
ClearTax
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Understand customers business and program objectives.
- Understand and demonstrate value to the customer.
- Drive product adoption and ensure exceptional user experience
- Discover and solve stated and not stated customer problems
- Help build loyalty by creating an excellent relationship with the customers
- Manage the entire customer lifecycle - onboarding, planning and implementation, deployment and ongoing usage
- Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn
- Manage account health and identify opportunities to improve product offering
- Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers
- Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs
- Alongside the support teams, resolve any issues and problems faced by customers and manage complaints in order to maintain trust
- Understand the product philosophy and roadmap to be able to articulate these to thecustomers during discussions
- Use analytics to identify usage patterns and create metrics
- Develop a deep understanding of the Cleartax product
- Understand product capabilities to craft the perfect solution
- Educate customers on Cleartax best practices and self-service
- Ensure proper recording and closure of all issues
- 1+ years of experience using customer success software, CRM software, and Google Applications
- Experience working with clients in the technology or SaaS industry is preferred.
- Fanatical about customer success and tenacious at driving long-term customer value.
- Flexibility to adapt with the demands of the business
- Self-starter with a proven track record of driving customer success at all levels.
- Good at Handling stressful situations and deadline pressures we'll
Employment Type: Full Time, Permanent
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Rating based on 8 Customer Success Manager
reviews
Anonymous · Customer Success
in Bengaluru/Bangalore
Unity among colleagues. Helpfull team mates with great support
Suggestions are not addressed, and only high-level people can contribute their ideas. If you know Hindi, you can survive. Managers themselves don't know proper English, and there is poor management with no work follow-up. Hindi is required because in meetings, they use only Hindi and not English since the managers don't know English...Read More
Read 8 reviewsCustomer Success Manager salary at ClearTax
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