CA- CSM Profesisonal

• As an Engagement Manager in the Customer Success Team, you'll be responsible for ensuring positive experience for our high valued customers.
• You will leverage your expertise on the GST domain and understanding of our product/service offerings to provide effective support and guidance to customers, and ultimately drive greater customer satisfaction, retention, and revenue growth for the company.

• Manage the entire customer lifecycle for LC and VLC clients - onboarding, planning and
• implementation, deployment and ongoing usage
• Proactively connect with senior executives at the customer end to understand challenges faced by them
• Visit customer basis schedule - 2-3 days prior to usage to gauge readiness and support that will be required on first usage.
• Solve problems for customers (via our product) on GST / e-invoicing / Integration / Max ITC and various other product
• Drive product adoption and ensure exceptional user experience
• Review with Delivery leadership and Sales team on Clear s performance, issues and client success (prior to the delivery review meeting with Client)
• Closely work with product teams to enable constant improvement in product features basis inputs from clients
• Develop and execute Client specific Quarterly Business plans to enable KAM/Sales to cross-sell and improve value delivery to clients
• Develop an understanding of client business and processes and help in optimizing the usage of Clear Products more efficiently to drive value

What will make you successful

• You should be a qualified CA and have an experience of 3-4 years working in the GST domain. Your
• people-centric approach and the ability to thrive in a fast-paced environment will see you succeed in this role.
• You must have great communication and presentation skills. You should be good at Problem-solving and driving change management working with client teams.
• You must show a deep understanding of customer problems and collaborate with internal stakeholders to keep our customers satisfied at all times.

Great to have

• Experience in filing through Clear Portal
• Experience filing through the government portal
• Deep domain knowledge of Compliance processes (GST, TDS) and Accounts Payable with
• ability to guide end-to-end filing process for compliance
• Strong program management skills
• Ability to connect with CXO/CXO-1 (CFO, Tax heads etc)