ClayWorks Spaces - Hub Manager (5-7 yrs)

- Position Overview: We are seeking a dynamic and results-oriented Hub Manager to oversee and manage multiple locations across the city.

- As the Hub Manager, you will be responsible for leading a team of Community Managers and ensuring operational excellence across all sites.

- This role requires a strategic leader who can drive performance, maintain high standards of service, and enhance client satisfaction while overseeing day-to-day operations.

Key Responsibilities:.

- Leadership and Team Management: o Oversee and manage Community Managers and their respective teams across multiple locations.

- Operational Excellence: o Supervise centre operations including front office management, housekeeping, and pantry services.

- Financial and Administrative Oversight: o Coordinate with finance and sales teams on invoicing, collections, receivables, and centre profitability.

- Quality Assurance and Compliance: o Ensure compliance with internal quality standards and client contractual deliverables.

- Sales and Marketing: o Actively cross-sell Clay works products and solutions to enhance client relationships.

-Cost Management and Facility Maintenance: o Control operational costs and oversee facility upkeep and maintenance.

Qualifications:.

- Education: Bachelor's degree in business administration, Management, or a related field.

- Master's degree or MBA is a plus.

- Experience: Minimum of 5-7 years of experience in operations management, with at least 2 years in a leadership role overseeing multiple locations.

Skills:.

- Strong leadership and team management skills.

- Excellent organizational and multitasking abilities.

- Proficient in financial management, including budgeting and reporting.

- Strong client relationship management and communication skills.

- Ability to analyze market trends and competitive landscape.

- Proven track record in operational efficiency and quality assurance.

Key Competencies:. Strategic Thinking Problem-Solving Negotiation Skills Customer-Centric Approach Attention to Detail Adaptability and Resilience.