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35 Clarivate Jobs
Associate Content Support Analyst - Exlibris
Clarivate
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Associate Content Support Analyst
We are looking for an exceptional and talented individual to join our Content Operations Support Team . As an Associate Content Support Analyst , you will provide initial support to our valued customers, troubleshooting content-related issues and ensuring quality. You will analyze cases, identify root causes, and implement solutions to maintain high customer satisfaction.
About You
- Must hold a bachelor s degree in a relevant field like MLIS, Information Systems, Industrial Engineering or any equivalent domain.
- Must be a talent with 0-1 year of experience in technical customer service.
- Must have excellent professional fluency in English (written and spoken) & customer-oriented mindset.
- Strong analytical skills with an integrated problem-solving approach.
It will be great if you also have
- Experience in customer support.
- Familiarity with librarianship practices/information science (cataloging, classification, search, and referencing).
- Working knowledge in SQL.
What Will You Be Doing?
- Understanding customer issues, replicating them, and conducting in-depth analyses using internal systems and tools to identify root causes and implement solutions.
- Providing high-level, professional support for our products to ensure high customer satisfaction.
- Managing daily customer interactions via a CRM system, ensuring prompt and accurate communication.
- Learning and applying workflows and processes to develop expertise and work independently.
- Collaborating with internal teams to optimize the customer experience and ensure fast, high-quality issue resolution.
- Working closely with internal teams and content providers while maintaining clear, frequent communication with customers.
About Ex Libris
Ex Libris, part of Clarivate, is a global leader in cloud-based solutions for higher education. Our SaaS solutions enhance library productivity, maximize research impact, improve teaching and learning, and drive student engagement. Our customers include academic and national libraries and research offices worldwide, and we provide B2B-level support .
Hours of Work
- This is a full-time position requiring 40 working hours per week (excluding breaks).
If youre passionate about problem-solving, working with global customers, and making an impact in the higher education sector, wed love to hear from you!
Employment Type: Full Time, Permanent
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What people at Clarivate are saying
Content Associate salary at Clarivate
reported by
5
employees
₹3.4
L/yr - ₹3.8
L/yr
At
par with the average Content Associate Salary in India
View more details
What Clarivate employees are saying about work life
based on 591 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Clarivate Benefits
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