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91 Cisco Jobs
Customer Experience Manager
3-6 years
Bangalore / Bengaluru
1 vacancy
Customer Experience Manager
Cisco
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Travel required - up to 30%
Join CX team dedicated to helping customers achieve their desired outcomes through comprehensive services and support. By demonstrating expert guidance, innovative solutions, and advanced analytics, Cisco CX aims to enhance customer satisfaction and drive successful technology adoption. Our goal is to make the customer experience more intuitive and straightforward, enabling customers to maximize the value of their technology investments more quickly. By building trust and fostering lasting relationships, we are committed to placing our "customers at the center of everything we do." This strengthens customer and partner engagement, accelerates adoption, simplifies the customer experience, and improves overall satisfaction
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
- Knowledge of a single technology architecture
- 3 years of delivery experience and a solid understanding of software lifecycle practices.
- Experience developing and maintaining strong executive relationships
- Experience leading virtual cross-functional teams in a matrix organization.
- Experience with recurring revenue concepts, margin and attrition.
- Background in customer success
- Experience in driving software and service adoption and mitigating renewal risks
- Experience in handling financials and making strategic investment decisions
- Excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer experience Manager roles with real interview advice
Top Cisco Customer experience Manager Interview Questions
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What people at Cisco are saying
Customer experience Manager salary at Cisco
reported by
3
employees
with 13-19
years exp.
₹29
L/yr - ₹41
L/yr
270%
more
than the average Customer experience Manager Salary in India
View more details
What Cisco employees are saying about work life
based on 1.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Cisco Benefits
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