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91 Cisco Jobs

Customer Experience Manager

3-6 years

Bangalore / Bengaluru

1 vacancy

Customer Experience Manager

Cisco

posted 13hr ago

Job Description

Travel required - up to 30%
Meet the Team
Join CX team dedicated to helping customers achieve their desired outcomes through comprehensive services and support. By demonstrating expert guidance, innovative solutions, and advanced analytics, Cisco CX aims to enhance customer satisfaction and drive successful technology adoption. Our goal is to make the customer experience more intuitive and straightforward, enabling customers to maximize the value of their technology investments more quickly. By building trust and fostering lasting relationships, we are committed to placing our "customers at the center of everything we do." This strengthens customer and partner engagement, accelerates adoption, simplifies the customer experience, and improves overall satisfaction
Your Impact:
  • Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
  • Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
  • Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
  • Own financials, including services revenue and margin, and make strategic financial decisions.
  • Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Minimum qualifications:
  • Knowledge of a single technology architecture
  • 3 years of delivery experience and a solid understanding of software lifecycle practices.
  • Experience developing and maintaining strong executive relationships
  • Experience leading virtual cross-functional teams in a matrix organization.
  • Experience with recurring revenue concepts, margin and attrition.
Preferred Qualifications:
  • Background in customer success
  • Experience in driving software and service adoption and mitigating renewal risks
  • Experience in handling financials and making strategic investment decisions
  • Excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers

Employment Type: Full Time, Permanent

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Prepare for Customer experience Manager roles with real interview advice

Top Cisco Customer experience Manager Interview Questions

Q1. Find Row With Maximum 1's in a Sorted 2D Matrix You are provided with a 2D matrix containing only the integers 0 or 1. The matrix has dimen ... read more
Q2. Intersection of Linked List Problem You are provided with two singly linked lists containing integers, where both lists converge at some no ... read more
Q3. Next Greater Element Problem Statement You are given an array arr of length N . For each element in the array, find the next greater elemen ... read more
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What people at Cisco are saying

Customer experience Manager salary at Cisco

reported by 3 employees with 13-19 years exp.
₹29 L/yr - ₹41 L/yr
270% more than the average Customer experience Manager Salary in India
View more details

What Cisco employees are saying about work life

based on 1.8k employees
87%
88%
71%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Cisco Benefits

Work From Home
Health Insurance
Cafeteria
Gymnasium
Team Outings
Soft Skill Training +6 more
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Bengaluru Office
Web Ex Communications, SEZ Unit, Cessna Business Park, Kadubeesanahalli Village, Hobli, Sarjapur, Varthur Main Road, Marathahalli Bengaluru
Karnataka 560087
Bengaluru Office
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