Circle Head Retention

1. Market Intelligence & Business Growth:

? Collect market intelligence pertaining to renewals by direct interaction with the business intermediaries

? Identify reasons for loss of business and collect useful inputs/suggestions for improvement coming from the market

? Regularly engage and visit intermediaries to maintain healthy working relationships

? Gather inputs from intermediaries on challenges related to BAGIC s systems and processes and accordingly suggest improvements that can be carried out internally

? Survey the market to study best practices and latest launches by competitors; corroborate findings with relevant facts and figures

? Push the renewals sales by having the team share daily MIS status reports to the sale channels highlighting areas to be focused upon, poor performers and other inputs.

? Engage all external stakeholders - IMDs, retail advisors, dealers, banks - and their customers, to drive renewal conversions by conducting seminars, health camps, contests and recognition programs.

? Monitor business performance and suggest areas of improvement by conducting regular visits to IMDs (15-20 monthly); share updates on new products, product changes, provide training support

? Provide a detailed lost case analysis input to the various IMDs on a monthly basis calling out reasons for losing customers, competitor updates, service experience etc. to help improve their business performance.

? Ideate and plan for new focus areas, IMDs, markets to improve the renewals ratios in the circle

2. Relationship Management

? Monitor the team s engagement activities with the IMD s and provide inputs to the team to plan activities with a focus on increasing the retention ratio.

? Conduct monthly meetings with the leads of all sales channels to strategize and push the renewals business in the circle and iron out any process/system related challenges.

? Collaborate with key internal stakeholders (sales teams and various channel partners) at BAGIC to ensure they pass renewal leads to the team, thus driving growth in renewals for the circle.