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13 Khel Group Jobs
Retention Head
Khel Group
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Role Responsibilities
- Required skill qualification
Role Responsibilities Required skill qualification
- Continuously benchmark with the best practices in Retention within and outside the industry to build a solid Retention Strategy that is customer centric
- Stay updated and informed about competitor movements, strategy, offers and ground activities to ensure timely countering and avoiding loss of customers
- Audit and evaluate the current Retention process and strategy being followed to identify areas of improvements and create a roadmap with plan of action for course correction
- Identify improvement areas in the product from a user journey/experience and partner with the Tech team to build the Product Roadmap
- Guide team in identifying various data sets, trends and insights to derive actionable to take timely decisions to improve on retention targets
- Monitor and guide team in designing the right monthly campaign and communication strategy basis insights derived from the various user surveys
- Guide team in identifying and bucketing user segments to build personalized approach for nurturing user engagement and retention
- Oversee, Evaluate and Monitor the monthly campaign strategy to build more user relevance, increase user engagement and retention
- Oversee, Evaluate and Monitor the monthly communication strategy across the brand and platforms to build more user relevance, increase user engagement and retention
- Monitor key business parameters on daily basis for timely course correction and plan necessary change in plans if required
- Set performance parameters and evaluate performance and returns generated through various communication channels and mediums to make necessary changes in the communication channel mix
- Identify resources within the team to bifurcate the strategy and execution deployment by setting clear objectives and targets (team KPI s)
- Monitor team targets and budget utilization vs returns on a weekly basis and plan necessary course correction wherever required
- Explore all avenues possible to improve the user experience and achieve the overall role objective
- Masters or equivalent degree in Mass Media or Communications
- 8-10 years experience in Customer Retention role having managed end to end user engagement and retention, experience in Gaming Industry or Consumer Tech would be preferred
- Has solid understanding of User Journey and has used Automation tools to improve retention in past roles
- Ability to analyze large data sets and derive insights and actionable
- Strong in customer orientation and understanding of customer requirements and motivators
- Strong in research and benchmarking of user experience and user retention
- Ability to identify and create right customer segmentation and derive unique strategies for each segment
- Has solid understanding of user psychology and behaviors
- Has managed teams and vendors successfully in driving objectives
- Ability to drive the team in achieving the desired results
Employment Type: Full Time, Permanent
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What people at Khel Group are saying
What Khel Group employees are saying about work life
based on 16 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Khel Group Benefits
Submitted by Company
Cafeteria 
Work From Home Education Assistance Soft Skill Training Health Insurance Job Training
Submitted by Employees
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Khel Group Mumbai Office Location
Mumbai Office
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Art Guild House, Third Floor, A wing, Phoenix Market City, Kurla West - 400070
Mumbai
400070
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