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Head Customer Support
Sachar Gaming
posted 5d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Benchmark the customer satisfaction score of our product vis- -vis the industry to identify areas of improvements and bucket them into technical and non-technical improvements
- Identify various ways, channels and to gather customer feedback and customer insights on a periodic basis across various Customer Journey touchpoints.
- Develop a plan/roadmap with respect to improving the CSAT
- Develop mechanism to assess and report the quality of support provided by team members on call, chat or email.
- Masters or equivalent degree in Communications / Human Psychology
- 6-8 years experience in managing/leading Customer Support or Customer Relationship team, preferably for Gaming Industry or Consumer Tech
- Has strong Customer Orientation and Problem-Solving ability
- Has proven track record in resolving Customer Issues in a timely manner
- Has ability to excel in pressure situation and manage team effectively
Employment Type: Full Time, Permanent
Read full job description What people at Sachar Gaming are saying
Rating based on 1 Head Customer Support
review
Anonymous · Customer Support
in Mumbai
Likes
Work culture, focus , pay scale
Dislikes
Being a start up things are strangul
Read 1 reviewHead Customer Support salary at Sachar Gaming
reported by
1
employee
with 10
years exp.
₹11.7
L/yr - ₹14.9
L/yr
16%
more
than the average Head Customer Support Salary in India
View more details
What Sachar Gaming employees are saying about work life
based on 19 employees
Strict timing
Monday to Friday
No travel
Day Shift
Sachar Gaming Benefits
View more benefits
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