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12 Sachar Gaming Jobs
Head Retention
Sachar Gaming
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Continuously benchmark with the best practices in Retention within and outside the industry to build a solid Retention Strategy that is customer centric
- Stay updated and informed about competitor movements, strategy, offers and ground activities to ensure timely countering and avoiding loss of customers
- Audit and evaluate the current Retention process and strategy being followed to identify areas of improvements and create a roadmap with plan of action for course correction
- Masters or equivalent degree in Mass Media or Communications
- 8-10 years experience in Customer Retention role having managed end to end user engagement and retention, experience in Gaming Industry or Consumer Tech would be preferred
- Has solid understanding of User Journey and has used Automation tools to improve retention in past roles
- Ability to analyze large data sets and derive insights and actionable
Employment Type: Full Time, Permanent
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