Assistant Manager - Operations

JOB DESCRIPTION

Job Title: ASSISTANT MANAGER - OPERATIONS

GENERAL PURPOSE OF THE POSITION The purpose of this position is to assist the Unit Head in running Cinema Operations by being responsible for:

1. Training & certifying 100% staff on all the tasks and processes

2. Training & follow up on HK staff/ Agency to execute hygiene and cleanliness SOPs

3. Increasing Customer Satisfaction

4. Executing all the SOPs as per company standards

5. Increasing Club Cinepolis memberships

6. Increasing in F&B Sales

7. Controlling COGS JOB FUNCTIONS

General Job Responsibilities:

1. Being present in the customer areas during shift hours to meet the patrons, assist and address their concerns/escalations to complete satisfaction.

2. Driving implementation of all the operations processes as per the SOPs to improve the quality of services with integrity and sincerity.

3. Highlighting critical concerns to the Unit Head immediately and following up to closure.

4. Ensuring the complete team properly groomed and briefing them in each shift by following the set briefing process religiously. Guiding and motivating team with effective action plan to achieve the set targets and maintain high standards of service.

5. Ensuring safety and security of the property by supervising Frisking done by Security, and maintenance of entries of various goods/items/vendors etc. that come in the property.

6. Adhering to People Practices and policies by ensuring effective rostering and engagement activities to keep the employees motivated to have positive work environment.

F&B Responsibilities:

1. Maintaining Cost of Goods sold as per the defined budgets.

2. Checking the control points and analysing the reasons to minimize the wastages and pilferages through innovative initiatives.

3. Ensuring all the inventory processes are followed in managing the consumable and non-consumable items

4. Coordinating with the concerned stakeholders for timely delivery of the all the items to avoid any kind of

Training Responsibilities:

1. Conducting trainings and certifications for all the team (Including HK, Security, Outsourced as applicable) members at the Cinema as per the Training Calendar and Process Training Plan.

2. Driving training all the Housekeeping (HK) staff on all processes for Cleanliness and Hygiene: a. Preparing monthly training (Initial Training & Follow Up) plan for all the existing and new resources in HK team.

b. Ensuring delivery of trainings as per the plan from all the stakeholders including self.

c. Maintaining training material, formats & training records for staff.

3. Supervising execution of Cleanliness and Hygiene processes by:

a. Assessing HK Supervisor's and team's performance against the trainings provided.

b. Providing inputs to UH for Monthly HK Agency feedback meetings to improve HK services.

4. Ensuring that Fire Safety and First Aid trainings are conducted for 100% staff present at the cinema every month.

Box Office Responsibilities:

1. Ensuring budgeted customers register with Club Cinepolis at the Box Office.

2. Addressing all the queries from patrons related to Club Cinepolis membership, redemption and usage of cards.

3. Validating the Programming schedule and getting it acknowledged by Unit Head as well before it is open to customers.

4. Ensures 100% compliance to all the internal as well as regulatory processes related to selling of movie