Senior Manager- Key Accounts & Projects

Job Summary:

The Senior Manager - Key Accounts and Projects is responsible for managing and nurturing strategic relationships with key clients, ensuring high levels of client satisfaction, and driving business growth. This role also involves overseeing critical projects, ensuring they are delivered on time, within scope, and aligned with the organizations goals.

Key Responsibilities:

1. Key Account Management:

• Act as the primary point of contact for key accounts, building and maintaining strong, long-term relationships.
• Develop a deep understanding of clients businesses, goals, and challenges to identify opportunities for collaboration.
• Drive client satisfaction by ensuring the delivery of high-quality solutions and services.
• Prepare and deliver business reviews, performance metrics, and strategies for mutual growth with clients.
• Negotiate contracts, renewals, and pricing agreements with key accounts.

2. Project Management:

• Oversee strategic projects, from initiation to completion, ensuring alignment with organizational goals.
• Collaborate with cross-functional teams to define project scope, objectives, deliverables, and timelines.
• Monitor project progress, manage risks, and resolve issues to ensure timely delivery.
• Maintain detailed documentation and provide regular updates to stakeholders.

3. Business Development:

• Identify upselling and cross-selling opportunities within key accounts to achieve revenue growth targets.
• Develop proposals and present solutions to address client needs.
• Analyze market trends and competitor activities to inform strategy and maintain a competitive edge.

4. Team Leadership and Collaboration:

• Lead, mentor, and motivate a team of account managers or project coordinators.
• Foster a culture of excellence, accountability, and collaboration.
• Liaise with internal teams (e.g., sales, marketing, operations) to align on goals and ensure seamless delivery of services.

5. Performance Metrics and Reporting:

• Develop and track key performance indicators (KPIs) to measure success in account management and project execution.
• Generate and present reports on account performance, project status, and business outcomes to senior leadership.

Qualifications and Skills:

• Bachelors degree in Business Administration, Sales, Marketing, or a related field (MBA preferred).
• Proven experience (8+ years) in key account management, project management, or related roles.
• Strong knowledge of project management methodologies and tools.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with the ability to develop and execute strategic plans.
• Leadership abilities with a track record of managing teams effectively.
• Proficiency in CRM software and project management tools (e.g., Salesforce, MS Project, or equivalent).
• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies:

• Client-Centric Approach
• Strategic Thinking and Problem-Solving
• Results-Oriented Mindset
• Strong Organizational and Time-Management Skills
• Leadership and Team Building

Additional Requirements:

• Certification in project management (e.g., PMP, PRINCE2) is a plus.