Operations and Fulfilment Manager- Marketing Products

We are looking for an Operations & Fulfilment Manager for Marketing Products to ensure the seamless execution, delivery, and operational efficiency of our University Business under the Explore Brand. This role requires a detail-oriented, process-driven, and highly organized professional who can manage day-to-day product operations (such as but not limited to campaign execution, event logistics, asset deployment) optimize fulfilment and reporting workflows and enhance customer experience . The ideal candidate will work with the University Business Team and closely collaborate with cross-functional teams such as Marketing, Product and Engineering to ensure that our product is delivered smoothly, meets service-level agreements (SLAs), and continuously improves operational efficiency.

What You Will Be Doing

What You Will Execute on a Day to Day Basis:

These are the hands-on operational tasks that will ensure smooth execution of our marketing products:

• End-to-End Fulfilment Management - Oversee the execution and delivery of products and services to ensure seamless customer experience. These could include campaign fulfilment, asset management, and event logistics to name a few.

• Product Deployment - Manage product deployment (for example, campaign assets, event registrations, email workflows, ad placements, and content) and scheduling across platforms.

• Process Execution & Workflow Management - Manage order processing, service deployment, and issue resolution to maintain efficiency.

• Performance Tracking & Reporting - Ensure accurate data collection, dashboard updates, and operational reporting.

• Stakeholder Coordination - Work cross-functionally with marketing, events, product, sales, finance, and support teams to ensure flawless execution.

• Issue Resolution & Quality Control - Troubleshoot operational bottlenecks and process inefficiencies, ensuring high service quality.
• Process Compliance - Ensure adherence to SLAs, operational best practices, and standard operating procedures (SOPs).

What You Will Lead, Strategize & Develop On A Regular Basis:

• Process Optimization & Automation - Identify inefficiencies and implement automation tools, workflow improvements, and scalable fulfilment processes.

• Scalability & Growth Planning - Build systems that allow for scalable operations and fulfilment models.

• Data-Driven Enhancements - Work with the business and marketing teams to track key performance indicators (KPIs) and use insights to refine execution strategies.

• Vendor & Partner Management - Collaborate with external vendors and service providers when needed to enhance operational execution.

• Cost & Budget Management - Align with finance teams to analyze operational costs, optimize fulfilment expenses, and ensure budget efficiency.

• Innovation & Best Practices - Stay ahead of industry trends to enhance operational efficiency and service fulfilment.

About You

• Qualifications:
  • Bachelor s degree in Marketing, Business Administration, Operations Management, Communications, or a related field.
• Experience:
  • 3+ years of experience in product or marketing operations, fulfillment management, or process optimization.
  • Proven ability to manage workflows, automate processes, and optimize service delivery.
  • Strong track record in scaling operational processes and driving efficiency improvements.
  • Experience working with cross-functional teams (product, sales, marketing, finance, and customer success) to ensure seamless execution.
  • Hands-on experience managing vendors, third-party service providers, and partner relationships to optimize fulfillment.
  • Experience in SLA-driven operations, ensuring timely and high-quality service delivery.
• Skills:
  • Process & Workflow Management - Ability to design, implement, and optimize operational workflows for seamless execution.
  • Project & Task Management - Strong proficiency in managing multiple priorities, deadlines, and execution workflows.
  • Data-Driven Decision Making - Ability to analyze operational metrics, identify inefficiencies, and implement process improvements.
  • Automation & Efficiency Optimization - Knowledge of workflow automation tools, process automation, and AI-driven optimizations.
  • Stakeholder Management - Strong ability to collaborate cross-functionally with internal teams and external partners.
  • Problem-Solving & Troubleshooting - Ability to quickly diagnose operational issues and implement effective solutions.
  • Budget & Cost Management - Ability to track and optimize operational costs, service delivery expenses, and vendor budgets.
• Qualities
  • You are a self-starter.
  • You are curious and creative by nature.
  • You are proactive and results-driven.
  • You are highly organised and detail-oriented.
  • You are a collaborative team player with a positive attitude.
  • You are adaptable to a fast-paced and changing environment.
  • You are interested in driving business impact through your role.

You Are A Notch Above If You Have

• Background in B2B SaaS, digital media, event management, or marketing services.
• Experience working in the international student mobility industry.
• A master s degree especially with a focus on marketing operations, business management, or process optimization.