Team Lead - Techno commercial

Educational Qualification:

• Graduate degree in Engineering, Commerce or Management. MBA, Degree in Law Preferred.
• Certificate or proven exposure to contract lifecycle management.
• Experience in working in SAP MM, SAP ARIBA CLM / Other CLM tools and Workflow driven Shared Services Environment.
• Exposure to AI/Automation.
• Advanced user of Excel functions.

Experiences:

• 7-10 years of total experience
  • More than 3 years of experience in managing team preferably in a GCC or Shared Services context.
  • 4-5 years of experience in working in Projects, Assets, Infrastructure Manufacturing, Services organization in contract lifecycle management.
• Exposure to working in Indian conglomerates and working practices in promoter led organizations.
• Experience in regulatory, statutory and legal aspects of contract administration.
• Experience of using contract lifecycle management workflow tools.
• Good coordination and liaising experience through working with multiple departments and vendors.
• Experience of monitoring transactional data MIS, contract audit and compliance procedures, reporting of SLAs / KPIs and driving continuous improvement.
• PowerPoint presentation creation and delivery capabilities.

Exposure to work in SharePoint / Tool based environment and project management.

Operations Management

• Work with Tower Lead - Contract Management in the design of contract lifecycle management transactional support services at GCC.
• Lead development of policies and SOPs for contract lifecycle management.
• Drive development of user guides for contract lifecycle management.
• Lead the setup of initial contracts with standard template & clauses, General T&C and Special T&C as per the finalized PO/ RFP/e-Auction/ negotiations.
• Drive creation / consolidation of standard contract templates based on contract types - works contracts, project contract, O&M contract, etc. basis the categories/ sub- categories in scope of contract management.
• Be accountable for services operations, deliverables and outcomes required by the BU assigned within the framework of GCC Scope and SLA for contract lifecycle management.

Transition and Operations Stabilization

• Support Tower Lead - Contract Management in the finalization of detailed process design and system enablement of contract lifecycle management transactions support services.
• Responsible to update policies, SOPs SOW and SLA / KPI framework as and when needed.
• Lead the transition and stabilization of process activities related to contract lifecycle management to GCC.

Customer and Stakeholder engagement

• Ensure contract setup and coordination with relevant stakeholders including suppliers for contract authoring.
• Identify key BU / Departmental stakeholders involved/ responsible for contract finalization and initiate relevant contract lifecycle workflow.
• Coordinate between BU/ Buyer and supplier for any additional contract related information / clarifications / agreements as per negotiation and finalization meeting.
• Drive the implementation of a communication model - including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders.
• Ensure internal stakeholder signoff on existing and revised SOP/ SLA s and process change requests related to contract lifecycle management.

Operational Delivery and Service Excellence

• Ensure contract documentation maintenance and upkeep as per contract regulatory, statutory and legal requirements and in adherence to repository guidelines and taxonomy.
• Program manage all contract inputs required including approvals for any contract extensions, contractual terms & conditions change / amendments to ensure audit compliance and decision traceability.
• Ensure timely and accurate reporting of contract lifecycle management metrics to support decision-making.
• Ensure highlighting of any deviations, delays or key risks as per agreed contractual terms and conditions for BU / Buyer attention and consideration.
• Provide alerts and notifications for all contract changes, upcoming renewals, delays, vendor non-compliance etc.
• Strive for service excellence by continuously evaluating and enhancing the contract lifecycle management process.
• Proactively identify and resolve any issues affecting contract lifecycle management service delivery.

People and Performance Management

• Lead and mentor the contract lifecycle management specialists, fostering a high-performance culture.
• Set clear performance goals for team members and conduct regular evaluations.
• Provide coaching and development opportunities to enhance team skills and capabilities.

Operations Process Improvement and Knowledge Management

• Identify opportunities for process improvements within the contract lifecycle management workflow.
• Identify and support in implementation of best practices and innovative solutions to enhance operational efficiency and effectiveness.
• Maintain a centralized knowledge repository for training materials, performance metrics, and process documentation to support continuous improvement (related to contract traceability, audit compliance etc. ) and knowledge sharing.