Team Lead - Techno commercial

Educational Qualification:

• Graduate degree in Engineering, Commerce or Management. MBA Preferred.
• Certificate or proven exposure to Supplier Management operations. IIMM or CSM/ CPA preferred.
• Experience in working in SAP, SAP Ariba SLP and Workflow driven Shared Services Environment.
• Exposure to AI/Automation.
• Advanced user of Excel functions.

Experiences:

• 7-10 years of total experience
  • More than 2 years of experience in managing team preferably in a GCC or Shared Services context
  • 3-5 years of experience in working in Projects, Assets, Infrastructure Manufacturing, Services organization in supplier admin activities.
  • 1-2 years experience in SAP Ariba (preferably in SLP module) and SAP MM.
• Exposure to working in Indian conglomerates and working practices in promoter led organizations.
• Knowledge of concepts related Vendor Master Data Governance.
• Knowledge and experience of Indian corporate compliance requirements including PAN, GST, withholding taxes and Global VAT/WHT, International trade tariffs and Denied Party List.
• PowerPoint presentation creation and delivery capabilities.
• Exposure to work in SharePoint / Tool based environment and project management.

Operational Management

• Manage supplier extension processes, ensuring compliance with organizational policies and regulations.
• Oversee supplier data amendments, ensuring accuracy and timely updates to supplier information.
• Implement and manage procedures for blocking and unblocking suppliers, ensuring appropriate justification and documentation.

Transition and Operational Stabilisation

• Coordinate the onboarding of new suppliers, facilitating a smooth transition into the system.
• Develop stabilization plans to address any operational issues during supplier transitions.
• Provide training and support to relevant teams on new supplier processes and data management systems.

Customer and Stakeholder Engagement

• Maintain effective communication with internal stakeholders regarding supplier status, extensions, and data amendments.
• Responsible to resolve supplier support queries w. r. t procurement systems (SAP Ariba)
• Engage with customers to understand their needs and ensure supplier information meets their requirements.
• Establish feedback mechanisms to gather insights from stakeholders about supplier administration processes.
• Support in creation and updation of supplier Query FAQs to ensure supplier can self service.

Operational Delivery and Service Excellence

• Ensure timely and accurate processing of supplier extensions, data amendments, and block /unblock requests.
• Foster a culture of service excellence by identifying and implementing best practices in supplier administration.
• Conduct regular reviews of supplier administration processes to ensure alignment with service delivery goals.
• Compute SLA / KPI as per workflow and identify miss / delays.

People and Performance Management

• Lead and mentor the supplier admin team, promoting a collaborative and high-performance environment.
• Establish performance metrics and conduct regular evaluations to support team members' growth and development.
• Develop training programs focused on supplier administration processes for team members and relevant stakeholders.
• Manage performance appraisal of the assigned team.
• Implement structured performance evaluation criteria and monitoring using tangible / operational data for assigned specialists.
• Ensure each new team member (new /existing) is inducted to new operations model, expectations and governance mechanism including critical business scenarios.

Operations Process Improvement and Knowledge Management

• Identify opportunities for process improvements in supplier administration to enhance efficiency and accuracy.
• Maintain comprehensive documentation of supplier administration processes, changes, and best practices.
• Leverage technology and tools to improve data management and streamline supplier administration tasks.
• Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs.
• Participate in GCC Cross functional Process improvement council to identify variances across Sectors and work on driving standardization.
• Seek opportunities for AI / Automation implementation to reduce transitional activities.