Project Manager O&M

Educational Qualification : Diploma / B. Tech Engineering

Experiences : 16+ years of experience in Plaza Management, Traffic Control stake holder management of a Toll Plaza project.

• Key person responsible for planning, executing, controlling and monitoring of all facets of Toll operations.
• Ensuring that teams adhere to all the quality standards and procedures through monitoring sessions.
  Directing, leading & motivating workforce and imparting continuous on job training for accomplishing greater operational effectiveness/ efficiency.
• Taking care of End User complaints at the Toll Plaza and ensuring their satisfaction. Taking remedial measures to ensure reduction and permanent elimination of complaints.
• Monitoring and Investigation of Discrepancies, Shortages, Mis-classification, Exemption and Violation on daily basis to keep it at minimum label levels to check against pilferage and leakage of revenue.
• Monitoring of Daily, Weekly and Monthly reports to detect any malpractices at the toll plaza.
• Ensuring that prompt service is provided to maintain a smooth flow of traffic at the Toll Plaza.
• To ensure smooth traffic flow through monitoring software and compare by other tools.
• To ensure that staff and equipment are functioning and performing at optimum levels.
• To assist and advice the operational & financial staff on operational related matters.
• Responsible for supervision of front desk administration, Point of sale, customer interaction & services.
• Preparing & compiling various weekly/monthly MIS reports pertaining to process, and productivity.
• Execution of traffic survey successfully.
• Provide assistance to customers.

Collection of toll to includes:

• Day to day management of the toll collection including the direction of staff.
• Monitor the performance of the toll collection, both automated and manual systems, identifying measures for improving the service delivery.
• Take responsibility for tolling staff.