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ChargePoint

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3.5

based on 21 Reviews

42 ChargePoint Jobs

Technical Support Engineer

ChargePoint, Pvt. Ltd.

3.5

based on 21 Reviews

0-3 years

Bangalore / Bengaluru

1 vacancy

Technical Support Engineer

ChargePoint

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Hospital Administration Consulting Customer Support Hardware Networking IT Support MS Office

+ 2 more

Job Description

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Manager Technical Support

What You Will Be Doing

Your tasks as a Technical Support Engineer revolve around consulting and support for questions regarding our software solutions and hardware installations. Your main activity is the telephone or written processing and handling of customer concerns via the ticket system. You will also be responsible or conducting training sessions on the use of our software and hardware

What You Will Bring to ChargePoint

Recording, reproduction and solution of support cases via ticket system in case of problems in our software and hardware (by e-mail and phone)
Consulting and support for questions regarding the use of our software be.ENERGISED & NOS and our hardware
Conducting remote trainings for customers
Support for administrative activities under the responsibility of Customer Support
Assignment and organization of service tasks to the developer team

Requirements

Independent and autonomous work
Friendly and professional interaction with customers
Experience in IT support or similar activities is an advantage
Very good knowledge of Windows and MS-Office
Very good knowledge English, written and spoken; additional languages are an advantage
Friendly and communicative appearance
Technical understanding of charging infrastructure

Employment Type: Full Time, Permanent

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