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32 Right Move Staffing Solutions Jobs

Service Desk Engineer - Office 365 (2-4 yrs)

2-4 years

Service Desk Engineer - Office 365 (2-4 yrs)

Right Move Staffing Solutions

posted 27d ago

Job Role Insights

Fixed timing

Job Description

Job Description :


Key Responsibilities :


- Prioritize Health and Safety : Ensure Health and Safety is the top priority by strictly adhering to company policies and procedures.

- Technical Support : Provide remote technical support to US and Canadian employees related to IT issues.

- Hardware and Software Support : Assist users with installation, configuration, and maintenance of laptops, desktops, software, and hardware.

- Network and VPN Support : Resolve network and VPN connectivity issues.

- Account Management : Authenticate users, reset passwords, and unlock accounts.

- O365 Support : Provide support for Microsoft 365 applications, including Outlook and Teams.

- Printer Support : Configure new printers and troubleshoot printer-related issues.

- Mobile Device Support : Configure Apple devices and assist users with application setup.

- Ticket Management : Create, update, and close ServiceNow tickets within defined SLAs.

- Ad-hoc Tasks : Perform other duties as assigned by management to support the business needs.

Required Skills and Experience :


- Strong understanding of IT support fundamentals, including hardware, software, and networking.


- Proficiency in troubleshooting and problem-solving techniques.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Experience with remote support tools and ticketing systems.

- Knowledge of Microsoft Office Suite and O365 applications.

- Understanding of network protocols and VPN technologies


Functional Areas: IT Hardware & Telecom

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What people at Right Move Staffing Solutions are saying

What Right Move Staffing Solutions employees are saying about work life

based on 7 employees
60%
80%
75%
100%
Strict timing
Monday to Saturday
Within city
Day Shift
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Right Move Staffing Solutions Benefits

Team Outings
Work From Home
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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