Deputy Manager-Call Center

- Supervise and manage a team of call center representatives, providing guidance, support, and coaching as needed
- Monitor the performance of call center staff and implement strategies to improve efficiency and productivity
- Develop and implement call center policies and procedures to ensure consistent and high-quality customer service
- Resolving customer complaints and escalated issues in a professional and timely manner
- Analyze call center data and metrics to identify opportunities for improvement and implement strategies to maximize performance
- Collaborate with other department managers to ensure seamless coordination and communication between call center and other departments
- Stay abreast of industry trends and best practices in call center management and customer service delivery
- Conduct regular training and development programs to enhance the skills and knowledge of call center staff

Qualifications:
- Bachelor s degree in business, management, or a related field
- 5+ years of experience in call center management or a similar role
- Proven leadership and managerial skills, with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and decision-making skills
- Proficient in call center software and analytics tools
- Flexibility and adaptability to manage changing priorities and work under pressure

The Deputy Manager - Call Center is a key position within Chandigarh University, with the opportunity to make a significant impact on the overall customer experience and satisfaction. The ideal candidate will be a proactive and results-oriented individual who is passionate about delivering high-quality customer service and creating a positive work environment for the call center team. If you are interested in this exciting opportunity, we encourage you to apply and join our dynamic team at Chandigarh University.