BMC Remedy

Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB.
Managing CMDB data model and Asset
Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments.
Ability to troubleshoot applications at the workflow and database level
Experience of Asset Management
Create and/or update Remedy documentation to comply with software lifecycle methodologies
Integration of Remedy with other systems using webservice, REST and APIs.
Must have experience with direct database query technologies.

Education and skills

Bachelor s Degree and 4 or more years of BMC Remedy Development experience
Strong troubleshooting skills
BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO)
Experience with integration methodologies like REST, Web Services etc.
Experience of working on various Operating Systems, and Databases
Experience of working in latest Remedy versions on Helix.
Exposure to agile methodology and tools.
Technical skills
Knowledge of BMC Remedy ARS.
Knowledge of CMDB, ITSM, DWP

Skills:

• BMC ADDM
• Database
• English
• Requirements Analysis
• ServiceNow
• Telecommunications
• Unix
• WebLogic

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