Jr Platform Systems Admin

Jr Platform Systems Admin Experience: 3+ Location: PuneNotice period: Immediate to 15 days Responsibilities :-Key Primary Responsibilities:Handling of all BMC Remedy SaaS Releases/Changes as a part of Change Team

Coordinate with customers to gather requirement before starting any change, design & develop the plan & execution of plan

Troubleshooting & fixing all Issues identified during change implementation

Coordinate with SaaS Support Teams including Operations, Database, Networking, Security, and Wintel

Coordinate with Product Teams to get the quick resolution of issues

Participate in Internal Team Review meetings

Position Requirements Exposure of Remedy Change/Migration Activities is preferable

Exposure in ARS Development using ARS Forms & ARS objects - Active Links, Filters, Escalation, Active Link Guide, Filter Guides, Menus, Web Services, Applications

Exposure of Remedy Integrations using latest version of Remedy APIs and ARS workflow (AR 7

6

04, AR 8

x and AR 9

x) e

g

Integration with SRM, Incident, Change, Work Order and CMDB Module

Working Knowledge of SRM, ITSM, CMDB & Remedy Architect

ITIL v3 certification is preferable

Working knowledge of Databases e

g

SQL/Oracle/Postgres

Strong Problem-solving ability

Exposure to the change management process

Exposure to DevOps technologies and Processes highly preferred

Ability to work with significant Deadlines

Hard working, dedicated & effective communication skills

Bachelor s degree in IT or equivalent experience