Principal Consultant - Business Analyst Service Now - BMC-Remedy

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant - Business Analyst Service Now - BMC-Remedy

In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.

Responsibilities

Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements.
Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.

Facilitate requirements gathering and process mapping workshops.
Perform gap analysis (as is functionality versus to be functionality)
Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management.
Help personalize and humanize the customer experience while at the same time accomplishing future business scalability.
Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication.
Participate in the creation of a catalogue of key Performance Indicators and the documentation of their supporting business requirements, data models, calculation rules, and metadata.
Lead system feasibility studies, cost/benefit analyses, and new systems design
Gather and drive stakeholder requirements and product vision through the planning, analysis, Development, and testing phases.
Translate stakeholder requirements into various documentation Deliverables such as functional specifications, use cases, workflow/process diagrams, data flow/data model diagrams.
Provide data and analyses in a timely manner, and verify the accuracy of data analyses produced by self or others.
Create special ad-hoc reports, database queries, and status reports.
Incorporate security recommendations into stakeholder requirements.
Lead multiple projects and trains and/or mentors other team members, peers and clients as appropriate.
Investigate complex strategic business issues, researching and identifying inventive solutions.
Collaborate with executive stakeholders to elicit their business concerns and develop workable solutions.
Lead the creation of a catalogue of Key Performance Indicators and the documentation of their supporting business requirements, data models, calculation rules, and metadata.
Serve as a resource for human performance architects as they evaluate training and performance support needs and design training and performance support products.
Inform technical architect and project manager of any issues that may affect other areas of the project.
Complete all appropriate documentation required by developers, QA analysts, deployment team, and operation support team that will maintain the Application.
Ensure security requirements built into final solution design.
Qualifications we seek in you
Minimum Qualifications
B.E / MCA / Relevant degree
Advanced knowledge of technologies relevant to the engagement
Advanced knowledge of SDLC methodology and UML
Advanced proficiency in analytical, project planning, negotiating, interpersonal, and communication skills (written and oral)
Ability to Perform cost-benefit analysis, trending, forecasting, and financial analysis.
Advanced proficiency using various Microsoft Office desktop products.
Knowledge of BMC Remedy, Microfocus or similar technologies, functionality and modules preferable to be Service Now trained or certified

Preferred qualifications
Good management, analytic, problem solving & interpersonal skills
Self-motivated, Positive outlook & result oriented
Effective communication skills
Good knowledge of available IT systems/tools

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.