Technical Writer

Required Skills & Qualifications:

• Experience: 9+ years of experience in technical writing or functional writing, with a focus on creating user guides, deployment guides, release notes, and software release documentation. Experience in writing documentation for software products in a technical or SaaS environment, with a strong understanding of technical concepts and features.
  • Technical Skills: Strong proficiency in documentation tools such as MadCap Flare, Adobe FrameMaker, Microsoft Word, Confluence, and Google Docs. Familiarity with version control systems (e.g., Git, SVN) to track and manage documentation changes. Ability to write clear and concise documentation that is accessible to both technical and non-technical users. Understanding of software release processes, deployment procedures, and integration setups.
  • Functional Knowledge: Strong understanding of software deployment processes, system configurations, and cloud environments. Ability to understand complex technical workflows and translate them into easy-to-follow documentation. Experience in documenting for different audiences: end-users, system administrators, and developers.
  • Soft Skills: Exceptional written communication skills, with an emphasis on clarity, conciseness, and accuracy. Detail-oriented with the ability to maintain accuracy and consistency in large sets of documents. Strong organizational skills, with the ability to manage multiple documentation projects simultaneously. Ability to work independently and as part of a team, collaborating with cross-functional teams to ensure documentation requirements are met.
  

Preferred Qualifications:

• Bachelors degree in English, Communications, Computer Science, or a related field.
  • Familiarity with Agile development methodologies and experience working in Agile environments to produce and update documentation.
  • Experience working with technical support teams and understanding of client-facing documentation processes.
  • Knowledge of XML, HTML, or other markup languages is a plus.
  • Prior experience in documenting for Insurance industry.