Customer Success Manager

As a Customer Success Manager (CSM) you will be the customer s source oftruth for everything related to Cequence Security. Your deep understandingof the Cequence Security platform, along with your strong partnershipsacross all the customer support teams, will ensure the customer is gettingthe best experience. You will be supporting the customer s journey throughproactive and prescriptive guidance to ensure the value realization of theirinvestment. Whether it is a review of the technical architecture, a plan toaddress the customer s changing needs, new deployments, or providingfeedback on Cequence Security features or functionality - as a CSM you willknow the answer or will engage the right people who do.In addition to the traditional CSM responsibilities, you will be part of the earlyCustomer Success team that is defining and building the foundation forCequence success. You will work closely with the Account team to own andmanage relationships for several designated customers assigned to you byoverseeing their overall support experience and collaborating closely withcustomer stakeholders, Technical Support, Product and Engineering teams. Responsibilities Ensure that the Customers are realizing maximum value from their Cequence platform to achieve business needs and security objectives. Act as the main point of contact for the Customer, define success plan with deliverables, and ensure clear communication across the Customer Operational areas. Deliver on an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals. Drive adoption of Cequence Security products - using data and provide insights and share the best practices and progress from baseline through the maturity curve. Identify Customer risk, and work with extended Cequence team to create an execute on get well plans. Be the voice of customer internally at Cequence Security. Minimum Qualifications Bachelors or Master s degree 3+ years relevant work experience. Passion for customer success. Executive-level communication and interpersonal skills with the ability to effectively navigate and mediate conflict and foster partnership. Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders. Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations. Ability to prioritize, multi-task and perform effectively under pressure. Exceptional organizational, presentation and communication skills, both verbal and written. Technical Qualifications Understanding of Cequence Security product capabilities and related Software as a Service technologies. Understanding of typical enterprise IT integration and security technologies. Understanding of networking (firewalls, web application firewalls, etc.), switching, routing and application delivery products (load balancers, proxies, caches, etc.). Ability to communicate effectively with customers and effectively manage expectations. Preferred Qualification Existing knowledge of Cloud services, offerings, and security. Skilled at Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders. Proven effectiveness at leading and facilitating executive meeting and workshops. Proven experience with accounts planning and customer success plans. " /> Cequence Jobs - Customer Success Manager In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser .