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People Operations Specialist
Celonis
posted 17d ago
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Flexible timing
Key skills for the job
Job Description
Employee Support:
- Provide first-line support for employee inquiries related to policies, procedures, job reqs changes, contracts, People systems.
- Handle a high volume of employee requests through Service Now.
- Guide employees, managers and People and Culture on self-service tools and resources to resolve common issues.
HR Operations:
- Process employee lifecycle transactions, including but not limited to onboarding, job changes transfers, offboarding, etc n Workday.
- Maintain accurate and up-to-date employee records in compliance with data protection regulations.
- Ensure timely and accurate processing of routine documents, such as verification letters,contract updates, reporting,
Case Management:
- Manage employee inquiries in Service Now ensuring timely resolution and adherence to service level agreements (SLAs).
- Escalate complex or specialized issues to other COE s when necessary
- Monitor progress of inquiries and provide regular updates to employees or managers as needed.
Compliance and Data Integrity:
- Ensure compliance with company policies, local labor laws, and data protection regulations.
- Perform data audits and quality checks to maintain accurate and reliable People records.
- Support People compliance initiatives, such as document collection or mandatory reporting.
Process Improvement:
- Identify opportunities to improve our processes and enhance the overall employee experience.
- Contribute to the development of knowledge base articles, FAQs, and self-service resources.
- Participate in training and cross-functional collaboration to expand People knowledge and skills.
The qualifications you need:
Education and Experience:
- Bachelor s degree in Human Resources, Business Administration, or a related field preferred.
- 0-2 years of experience in HR, customer service, or shared services environment.
Technical Skills:
- Familiarity with Workday and ServiceNow.
- Experience with case management tools is a plus.
- Proficiency in g-suite products.
Soft Skills:
- Excellent communication and interpersonal skills with a focus on customer service.
- Strong problem-solving and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and accuracy.
Employment Type: Full Time, Permanent
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based on 7 employees
Flexible timing
Monday to Friday
International travel
Day Shift
Celonis Benefits
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