Personnel Admin - HR Shared Services (HRSS)

1. Centralization of Employee Data
• Handling the entire centralization process/ data for all CX employees.
2. Policy and SOP Adherence
• Ensures to follow company policies and standard operating procedures (SOPs).
• Ensure personal compliance with all Company policies.
3. Document Validation:
• Approve various document requests, eg: Home Address Proof, Marital Status Change, PR Update Status, Passport Name Change, Add Dependents, Update Dependent, Vaccination, Visa/Work Permit etc.
4. System Management:
• Work with team to prioritize tasks and address system-related issues.
• Collaborate within the team for document validation clarifications and ensure all guidelines are followed.
• Facilitate updates to employee information on the HR system, ensuring accuracy and efficiency.
5. Beneficiary Management:
• Process addition or deletion of staff beneficiaries in accordance with Company policy.
• Ensure timely and accurate handling of all beneficiary requests, maintaining privacy and compliance.
6. Communication and Collaboration:
• Collaborate with Supervisor for document checks.
• Utilize CMS for effective communication with employees, providing detailed information for document approval.
7. Data Privacy:
• Act as the custodian of employee data, ensuring adherence to the Companys NDA policy.
• Maintain data privacy in accordance with Company guidelines.

Administration

- Proper handling of work based on the influx of requests to ensure TAT’s and SLA’s are met.

- Manage the day to day administration of the workload to ensure completion of tasks within the defined TAT’s.

- Maintain daily & weekly data of tasks performed.