Associate - Chargeback & LEA

What You Will Do:

• Collaborate with cyber cells, banks, and other stakeholders to investigate and resolve unauthorized/fraudulent transactions.

• Respond to and manage incidents related to fraud, working swiftly to mitigate risks and minimize potential losses.

• Prepare detailed reports and documentation for internal use and for submission to regulatory bodies or law enforcement agencies as required.

• Communicate effectively with internal and external stakeholders, providing updates on ongoing investigations and risk management activities.

• Stay up to date with industry trends, emerging threats, and best practices in risk management and payment gateway operations.

• Serve as a bridge between Cashfree and local law enforcement agencies, facilitating information sharing and cooperation

• Mitigate risks associated with chargebacks and customer disputes by implementing robust and

• standardized processes across business units to reduce occurrences

• Continuously improve and update the chargeback and dispute service system according to card

• scheme rules and requirements, focusing on process optimization.

• Provide support to the team handling day-to-day operations, assisting in issue escalations and ensuring efficient resolution

• insights on trends and strategies related to chargeback management

• Increase awareness of effective chargeback and dispute-handling mechanisms among both internal and external stakeholders through education and communication initiatives

What You Will Need:

• Fresher or 1-2 years of experience in risk management, fraud prevention, or a related field within the payment gateway or financial services industry.

• Excellent verbal and written communication skills to effectively convey information and build relationships.

• A keen analytical mind with exceptional problem-solving abilities.

• Any graduate with a strong understanding of payment gateways/fintech s.

• Ability to work independently and collaboratively in a fast-paced environment

• Strong attention to detail and ability to handle sensitive information with discretion

• Rotational shifts as per the business requirements.