Senior Operations Engineer - Product Operations

About Us:

Cashfree Payments is India s leading payments and API banking company. It provides full-stack payment solutions for businesses in India to accept payments and make payouts via 180+ payment modes - all with a simple integration.Over 6,00,000+ Businesses trust Cashfree Payments with payment collections, vendor payouts, salary payouts, bulk refunds, expense reimbursements, loyalty and rewards, and so much more.

We enable businesses of all we are building the payments infrastructure of tomorrow, today.

We entered the payments industry in 2015 to facilitate Cash-on-Delivery payments for ecommerce businesses. We are also contributing to the pace of digitisation of India by working closely with traditional banks to increase ease and convenience for last-mile customers.

What You Will Do:

• Incident Response: Rapidly assess and resolve critical incidents, engaging with cross-functional teams to restore system functionality
• Monitoring and Alerting: Build and optimize monitoring systems to enhance visibility and enable timely detection of potential issues
• Bank / PG Relationship: Maintain and foster relationships between PGs and banks for issue resolution
• Automation: Design and implement infrastructure and tooling automation to streamline alert monitoring processes and reduce manual interventions
• Operations excellence: Accumulate best practices in operation and maintenance, guide on optimizing operations processes, and participate in process documentation
• Proactive Problem Solving: Proactively identify potential risks and bottlenecks, recommending and implementing solutions to prevent performance degradation
• Reporting: Compile and deliver daily and weekly reports on product metrics and incident metrics to provide visibility into system health and performance

What You Will Need:

• 4+ years relevant exp
• Familiarity with SQL, Excel and Google Sheets
• Understanding of monitoring and observability tools (Prometheus, Grafana, Datadog, etc.)
• Strong experience in problem analysis from different perspectives with abilities to propose multiple solutions to resolve problems
• Ability to thrive in a fast-paced, dynamic environment with evolving priorities
• Demonstrated customer-focused problem-solving, with the ability to resolve issues while focusing on conflicting priorities
• Possesses a strong sense of responsibility, good learning ability, self-drive, and good team spirit