Telesales Associate

Role & responsibilities

• Interacting with customers to build relationships, understand their needs, and close sales. Frontline sales roles can include:
• Product knowledge: Being able to explain the features and benefits of products or services to customers
• Customer engagement: Building rapport with customers through friendly and professional interactions
• Needs assessment: Listening to customers and asking questions to understand their needs and preferences
• Sales presentations: Demonstrating products or services to customers
• Quoting and pricing: Providing price quotes and explaining pricing structures
• Closing sales: Using persuasive techniques to close sales deals
• Meeting sales targets: Working to meet or exceed sales goals
• Territory coverage: Ensuring good coverage of the assigned territory
• Developing new accounts: Finding new customers to work with
• Maintaining customer relationships: Keeping in touch with customers to strengthen relationships
• Representing the organization: Acting as a representative of the organization to customers, the government, and other agencies
• Frontline sales are a critical function in any business, as it drives revenue and builds customer relationships.