Casagrand is hiring For CRM Department

About Casagrand Premier Builder Ltd.:
Casagrand Premier Builder Ltd. is one of the leading real estate developers, dedicated to creating superior living spaces and communities. With a legacy of delivering world-class projects, we focus on quality, innovation, and customer satisfaction.

Position Overview:

We are seeking a dynamic and customer-oriented CRM - Collections professional to manage customer relationships, oversee collections, and ensure the smooth flow of payment-related processes. The ideal candidate will be proactive in maintaining positive relationships with clients while ensuring timely payments and collections for ongoing and completed projects.

• Customer Relationship Management:
  Build and maintain strong relationships with customers to ensure a high level of satisfaction, clear communication, and trust regarding payment timelines.
• Collections:
  Manage and follow up on outstanding payments from clients, ensuring timely collections as per project timelines.
  Monitor and track overdue accounts and work with customers to settle dues.
• Payment Coordination:
  Coordinate with clients and the accounts team to manage payments, share relevant payment schedules, and handle any discrepancies.
  Send reminders to clients for upcoming due dates and follow-up calls for overdue payments.
• Reporting & Documentation:
  Maintain accurate records of customer payments, collection status, and overdue accounts.
  Prepare regular reports on collection metrics and outstanding balances for management review.
• Dispute Resolution:
  Address and resolve customer disputes related to invoices, payments, or other financial matters in a timely and professional manner.
• Collaboration with Internal Teams:
  Work closely with the sales, finance, and legal teams to streamline the collections process and resolve any internal roadblocks that may delay payments.

Required Skills & Experience:

• Experience:
  0-5 years of experience in CRM or collections, preferably in the real estate or construction industry.
• Communication & Negotiation Skills:
  Excellent verbal and written communication skills in English and Kannada.
  Strong negotiation skills to resolve payment issues and maintain positive customer relationships.
• Problem-Solving Ability:
  Ability to handle high-pressure situations and resolve customer queries promptly.

Share the updated CV through:

EMAIL: tainterns@casagrand.co.in

Whatsapp:8951660348.