Customer Care Executive @surat

Job Title: Customer Care Executive

Reports to Regional Customer Care Manager-West & Central

Purpose of the Role:

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people.

Description of the role: (few points)

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

• Order punching -placing orders which are received on calls / mails or on whats app
• Order follow ups end to end responsibility -Ensuring delivery is timely done by checking the reports on timely basis & tracking of deliveries through portals.
• Support for marketing & administrative tasks if any .
• Tele calling through CTI portal .
• Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time .
• Proactive approach

Candidate Requirements

• Education Graduation .
• Excellent Communication skills
• Experience 3years minimum in customer care department (serving customers as front liner)
• Flexible on Sunday/Public holidays & shift workings .

Essential Knowledge and Skills

Knowledge on excel & report makings(basic ), computer savy.

Mail communication skills required

English , Hindi fluency preferred.