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14 Carelon Global Solutions Jobs

Lead EBA

8-12 years

Bangalore / Bengaluru

1 vacancy

Lead EBA

Carelon Global Solutions

posted 11d ago

Job Role Insights

Flexible timing

Job Description

JOB POSITION

Carelon Global Solutions India is seeking Lead EBA who have good US healthcare knowledge & People management skills. Preferably experience in Claims Testing and Benefit configuration is an added advantage.

JOB RESPONSIBILITY

Lead EBA (IND) will be responsible for the following:

  • Minimum 8-12 years' Experience in US Health Care .Preferably experience in Benefit configuration is an added advantage.
  • Managing the day-to-day operations
  • Responsible for meeting daily, weekly, monthly internal metrics (AHT, Utilization, Internal & External Quality, TAT, Productivity)
  • Forecasting & Capacity planning
  • Assess capacity shortages and requirement for overtime.
  • Ensures individuals and the team meet their performance objectives.
  • Act as a liaison with the various internal & external business partners for any process updates, additional scope, training
  • Responsible for ensuring SOPs and Training Materials are up to date.
  • Review capacity requirements on an ongoing basis and initiate hiring, redeployment requests as required.
  • Additional focus required for Open Enrollment capacity planning.
  • Operational management including driving KRA's and feedback.
  • Conduct timely performance appraisal for associates
  • Excellent knowledge on Excel & PowerPoint.
  • Assists in Function level reporting
  • Inter-team collaboration with other leaders providing assistance and seeking support wherever required
  • Active participation on Process improvements & Project Management.
  • Willing to work in US shifts & flexible for all shifts
  • Timely management of bottom quartiles performers
  • Partner connects
  • People management
  • Employee Retention/Employee engagement
  • Experience in JIRA EWM applications
  • Team player in organizational activities
  • Quality Management Experience in Quality metrics/Tools, RCA & CAPA

QUALIFICATION

  • Bachelors or Masters’ degree

EXPERIENCE

  • 8 to 12 years of experience in US healthcare process

SKILLS AND COMPETENCIES

  • Strong US Healthcare expertise
  • Experience in Claims Testing and Benefit Configuration
  • People Management & Stakeholder/Partner Management
  • Day-to-day operational management & Delivering results
  • Good vocal and written communication skills
  • Good PowerPoint and presentation skills
  • Excellent reporting and excel skills
  • Capacity planning & Forecasting
  • Conflict Management
  • Decision-making
  • Process improvements & Project Management
  • Relationship Building
  • Planning and Organizing
  • Adaptability/Change Management
  • Efficient Problem-Solving Skills

Employment Type: Full Time, Permanent

Read full job description

Prepare for Lead roles with real interview advice

Top Carelon Global Solutions Lead Interview Questions

Q1. If your pega certified? Who java is used in pega,define oops,what are different types of Inheritance, what are activities gives examples,som ... read more
Q2. What is health and why we are doing insurance?
Q3. how to access amazon page directly directly with out using driver.get how to get the last secong window in selenium (get window handles) how ... read more
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What people at Carelon Global Solutions are saying

1.9
 Rating based on 4 Lead reviews

Likes

Working at carelon is good

  • Work-life balance - Good
Dislikes

Need to improve to keep project

  • Skill development - Poor
Read 4 Lead reviews

Lead salary at Carelon Global Solutions

reported by 8 employees with 6-13 years exp.
₹11 L/yr - ₹22 L/yr
At par with the average Lead Salary in India
View more details

What Carelon Global Solutions employees are saying about work life

based on 3.1k employees
64%
92%
68%
70%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Carelon Global Solutions Benefits

Free Transport
Health Insurance
Work From Home
Cafeteria
Free Food
Gymnasium +6 more
View more benefits

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