Customer Care Executive

Role & responsibilities

• Monitor and manage the customers grievances received to the department.
• Respond to customer inquiries, complaints, and feedback promptly after obtaining the reverts from the respective departments as & when required.
• Communicate effectively with customers to understand their issues and Provide accurate and timely resolution regarding complaint’s emails over the Calls and Emails.
• Maintaining the internal records of the Grievances and preparing the detailed records of customer interactions and resolutions.
• Investigate and resolve customer’s complaints and inquiries.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Gather and relay the customer feedback to relevant teams for product or service enhancements.
• Additional roles & responsibilities will be informed accordingly as are not mentioned herein.