Customer Care Executive

Position: Customer Care Executive
Location: Mostly work from home, but will require presence at the office for team meetings, etc.
Employment Type: Full-time
Are you a detail-oriented, empathetic professional with a knack for clear and effective communication? Join our dynamic team as a Customer Care Executive, where you will play a pivotal role in ensuring all our that customers experience exceptional service.
Key Responsibilities:

• Correspond with customers via email to address inquiries, resolve issues, and provide product or service information.
• Maintain a professional and empathetic tone while handling customer concerns.
• Accurately document interactions and follow up on customer queries to ensure satisfaction.
• Collaborate with internal teams to address unresolved matters.
• Ensure timely responses, adhere to milestone dates, and uphold company communication standards.

Qualifications:

• Strong written communication skills with a focus on clarity and tone.
• Proficiency in email management and related tools.
• A customer-first attitude with a problem-solving mindset.
• Ability to multitask and manage time effectively.
• Teachers of the English language preferred.

What We Offer:

• Competitive salary and benefits package.
• A supportive team environment with opportunities for growth.
• Training to develop your skills and enhance your career.