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3.8

based on 39k Reviews

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1177 Capgemini Jobs

Service Delivery Manager - D

6-10 years

Bangalore / Bengaluru

Service Delivery Manager - D

Capgemini

posted 1mon ago

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.


Job Description - Grade Specific
Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.


Skills (competencies)
Accountability
Active Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology)

Employment Type: Full Time, Permanent

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Capgemini Interview Questions & Tips

Prepare for Capgemini Service Delivery Manager roles with real interview advice

People are getting interviews at Capgemini through

(based on 3k Capgemini interviews)
Job Portal
Campus Placement
Company Website
Referral
Walkin
Recruitment Consultant
43%
19%
8%
7%
5%
2%
16% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Capgemini are saying

4.2
 Rating based on 32 Service Delivery Manager reviews

Likes

Good politics

Dislikes

Reporting manager and hr always disconnected. Senior people who help Company to grow always neglected. Onsite rotation ended

Read 32 reviews

Service Delivery Manager salary at Capgemini

reported by 390 employees with 11-19 years exp.
₹9.4 L/yr - ₹33 L/yr
22% more than the average Service Delivery Manager Salary in India
View more details

What Capgemini employees are saying about work life

based on 39k employees
71%
88%
65%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Capgemini Benefits

Submitted by Company
Salary
Flexible working
Leave
Mobility
Pension
Submitted by Employees
Work From Home
Cafeteria
Soft Skill Training
Health Insurance
Job Training
Gymnasium +6 more
View more benefits

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Capgemini Bangalore / Bengaluru Office Locations

View all
Bangalore Office
Capgemini, Crescent 2, Prestige Shantiniketan, Sadaramanagala Village, Whitefield Main Road Bangalore
Karnataka 560048
Bengaluru Office
Capgemini Business Services (India) Limited, Brigade Metropolis, Summit Tower ‘A’, 73/1, Garudacharpalya, Mahadevapura Post, Whitefield Main Road, Bengaluru Bengaluru
560 048

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