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1891 Capgemini Jobs
Service Delivery Manager - D
Capgemini
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements.
Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Job Description - Grade Specific
Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it.
SDM oversee the execution of day-to-day operations to ensure contractual commitments are met.
SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.
Skills (competencies)
Accountability
Active Listening
Adaptability
Analytical Thinking
Business Acumen
Business Partnering
Business Transformation
Change Management
Coaching Confidentiality
Collaboration
Commercial Management
Complex Engagement Management
Contract Management
Crisis Management
Critical Thinking
Cultural Awareness
Customer Centricity
Data-Driven Decision-Making
e-Great
e-KPI
e-MMX
e-Monitoring
Emotional Intelligence
e-skills
Estimating
Executive Presence
Financial Analysis
Financial Control
Financial Reporting
Influencing
Lean Portfolio Management
Managing Difficult Conversations
Microsoft Project
Negotiation
Problem Solving
Project Financial Planning
Project Governance
Project Management
Project Planning
Qwiz
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Scrum
Stakeholder Management
STAR
Storytelling
Strategic Thinking
Teamwork
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
Verbal Communication
Written Communication
Agile (Software Development Framework)
Delegation
UPM (Methodology)
USM (Methodology).
Employment Type: Full Time, Permanent
Read full job descriptionCapgemini Interview Questions & Tips
Prepare for Capgemini Service Delivery Manager roles with real interview advice
Top Capgemini Service Delivery Manager Interview Questions
Q1. In a dark room,there is a box of 18 white and 5 black gloves. You are allowed to pick one and then you are allowed to keep it and check it o ... read more
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Q2. N-th Fibonacci Number Problem Statement Given an integer ‘N’, your task is to find and return the N’th Fibonacci number using matrix expone ... read more
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Q3. How can you cut a rectangular cake in 8 symmetric pieces in three cuts?
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What people at Capgemini are saying
Rating based on 38 Service Delivery Manager
reviews
Anonymous · Project & Program Management
in Kolkata
Likes
Depends on the project, but I had a good time.
- Salary - Good
+5 more
Dislikes
The "they're old so they deserve it" conundrum. Promotions and ratings should go through according to merit and not seniority
- Promotions - Poor
Service Delivery Manager salary at Capgemini
reported by
398
employees
with 12-20
years exp.
₹9.7
L/yr - ₹35
L/yr
25%
more
than the average Service Delivery Manager Salary in India
View more details
What Capgemini employees are saying about work life
based on 42.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Capgemini Benefits
Submitted by Company
Salary Flexible working Leave Mobility Pension
Submitted by Employees
View more benefits 
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