Service Delivery Manager

Workplace Services Partners are responsible to operate, maintain, improve and adapt the Capgemini workplaces premises and infrastructure for creating a safe, secure and effective working environment for the business to function. Ensure optimal occupancy of workspaces, managing space requirement, delivering high quality services within the workplaces, driving Service Excellence supported by local, regional teams and external Global IFM partners.

Drive Workplaces services teams to ensure the success of delivery. Resolve operational problems and deliver the services within defined schedules and service level agreements. Interface with business stakeholders and internal clients to better understand issues requests and provide right services. Management of Customer Satisfaction surveys. Coordination of annual governance calendar in conjunction with our external Global IFM partners. Drive projects and initiatives. Analysis of Employee feedback relating to Workplace Services and suggesting and driving recommendations for improvement.