Delivery Executive

The Opportunity:

Capgemini is seeking a Director/Sr Director level executive to Delivery Executive role.

• Leader, who is accountable for End-to-End delivery for the Automotive sector with domain experience in managing global auto majors
• Client Relationship Management: Client engagement, drive conversation with client IT leaderships & business, Build and maintain strong relationships with key stakeholders, ensuring high levels of customer satisfaction
• Team Collaboration: Lead cross-functional teams, including technical and operations to deliver seamless solutions for clients Driving innovation and transformational agenda internally and within client organizations
• Program oversight: Oversee the delivery of complex IT projects, ensuring they meet client expectations, timelines, and budgets
• Process Improvement: Establish Refine process improvement, Productivity Improvement, Agile model of working
• Operational Management: Financial Management, Forecasting and Driving Margin Improvement programs
• Experience in handling India based client stakeholders for large global conglomerates
• Support presales for account growth, reviewing new deals
• Contract Management, writing SOWs, Quality Management and proactive Risk Management
• Client Commitment: Work with multiple internal stakeholders, service lines and support functions to drive required outcome and deliver as per contractual commitments

• Technology Expertise: Stay updated on emerging trends and innovations across technology stacks to provide strategic guidance to clients

The successful candidate will be accountable for not limited to below KPIs:

• Revenue growth in existing clients/ accounts
• Drive new deal/ business closures
• Margin improvement in existing engagements
• Stable delivery
• Implementation of ongoing innovations and transformational agenda
• High score on customer feedback (OTACE)

Our IdealCandidate:

He/She/They will have 20-25 years of experience with a strong project track record and demonstrated P&L contribution to sales. A bachelors degree is required; MBA is strongly preferred.

This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:

• Proven expertise in managing large clients in domestic market in Automotive Manufacturing domain
• Should have strong exposure to any one the ERP products or CSPs or Emerging Digital technologies
• Strong customer orientation, decision making, problem solving, communication and presentation skills
• Very good judgement skills and ability to shape compelling solutions and solve unstructured problems with assumptions
• Very good collaboration skills and ability to interact with multi-cultural and multi-functional teams spread across geographies
• Ability to manage multiple high-profile programs in parallel
• Strong executive presence and entrepreneurial spirit
• Superb leadership and team building skills with ability to build consensus and achieve goals through collaboration rather than direct line authority