Manager - Engagement & Delivery - Global Capability Center (15-24 yrs)

Job Description:

- Overall account and engagement management responsibility for one or more Financial Services Global Capability Centers (GCC)/ Global In-house Centers (GIC)/ Captive Organizations (CO).

- Establish and develop trusted partner relationships with executive and senior technology and operations stakeholders in the client organization (i.e. typically at the C, C-1 & C-2 levels).

- Own and drive account strategy and planning.

- Drive business growth by identifying, developing and solutioning for new business opportunities aligned with Iris' capabilities and service offerings in the IT App Dev space.

- Ensure client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiation.

- Leads the client account portfolios to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs, while ensuring predictable and no-noise service delivery in adherence to agreed compliance standards.

- Anchor pre-sales and solutioning for the account, in partnership with delivery, technology and domain practices.

- Develop big picture understanding of the client's business and platform/ technology context and associated roadmaps to foster engagement and co-creation of delivery and techno-functional solutions.

- Qualify new business opportunities and partner with the fulfillment functions to ensure timely staffing and setup of projects.

- Facilitate osmosis of experiences from the industry to shape platform/ application roadmaps and proactive capability development for the account.

- Partner with marketing, inside sales and domain/ technology practices to drive go-to-market and to provide differentiated solutions and capabilities in core and emerging areas.

- Partner with enabling functions to ensure contractual, commercial and other execution related compliance requirements are met in time.

- People Management responsibilities for a direct span of people at the lead/ manager/ senior manager levels.