ThinkPalm - Senior Delivery Manager (18-24 yrs)

About the company :

ThinkPalm is a Product Engineering and Software Development company, equipped with a holistic approach and diverse industry expertise in Enterprise, Telecom, Artificial Intelligence and IoT sectors. With nearly a decade of knowledge and experience in project management and custom software development, we offer innovative bespoke software solutions enabling established and emerging businesses to deliver exceptional customer experience and measurable success in line with their corporate goals.

Our engineering services in the communication domain make us an ideal partner for Research and Development services in this arena. We are at the forefront of building innovative solutions and services, carving a niche for ourselves, thanks to our managements active belief in research and development. Over the years, we have worked with many B2B and B2C brands translating their needs and goals into reliable software products.

Our state-of-the-art test automation facilities and infrastructure have enabled us to deliver software solutions efficiently, cost-effectively and most importantly on time with significant customer satisfaction.

Desired skills :

Qualifications : Bachelors degree in Engineering

Certifications in Project Management, Business Analysis and Project Assurance would be beneficial to performing this role

Professional Experience/ Traits :

- Minimum of 18 years with relevant experience of 7 plus years.

- Strong Techno/Functional role including and not limited to Business Orientation, Strategies and Cost Sensitive with an ability to balance decisions.

- Strong Decision-Making attribute

- Expertise in Defining Process and ensure the implementation within the Service Delivery

- Expertise is Business requirement gathering is a must

- Management Tools Agile, Scrum, PMP

- Incident Management, Problem Management, Change Management, Availability Management

- 12+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs

- Significant experience in a customer service role and business management role

- Work experience in a professional services industry, preferred

- Experience managing external vendors, commercial negotiations

- Excellent relationship building and interpersonal skills, including cross-cultural competence

- Proven delivery excellence ideally using Agile

- Strong leadership qualities and a passion for building high performing teams

- Digital marketing technology stack experience including Adobe Experience Cloud is preferred

- Expertise in Client Interactions

Key Responsibilities :

- Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility

- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line or CBS function and geographic responsibilities

- Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function

- Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners

- Focus on Project opportunities and Transformation initiatives

- Creation of reusable service and process components

- Focus on grooming people from different levels within select timelines

Value add to customer-YOY by working closely with the Transformation and Consulting group for :

1. Implementation of new technologies

2. Consolidation/virtualization opportunities

3. Cost savings through better solutions

4. Enhance operational efficiencies

- Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution

- Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources

- Responsible for financial management and reporting and optimizing processes

- Also expected to contribute to the wider goals of IT Services

- Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency

- Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization

- Holding the teams to the highest standards, project discipline and accountability

- Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams.

- Conduct regular in-depth service and process audits.

- Employee motivation and training

- Escalation handling

- Good Knowledge in Java