Vmware Support Engineers

 About The Role : 

*Strong customer service skills with the ability to make decisions with little supervision.Strong verbal and written communication skills are required

*Complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Service.

*Demonstrate case management skills for each customer case by responding to customer technical problems or issues related to hardware, software, and networking

*Take ownership, monitor, and track cases to ensure accurate resolution by diagnosing problems and providing resolutions for technical service issues.

*Be knowledgeable of Dells product lines, processes, policies, solutions, current industry products and technologies.Focus on delivering a positive customer experience according to Dell standards.

*Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.

*Proactively engage additional resources to help resolve higher complexity issues.

*Focus on delivering a positive customer experience according to Dell standards.

 Primary Skills 

Essential Requirements:

*Knowledge on Cisco Switch, networking, and VMware.

* First-rate interpersonal phone skills, etiquette, and work ethic.

*Ability to work under pressure with calmness and composure.

*Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures, strong attention to detail, and be able to keep organized notes.

*Minimum (1) to Seven (7) years of experience in a previous technical support role.

*Networking Troubleshooting Knowledge

*Storage Networking Knowledge