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1910 Capgemini Jobs
SLM Reporting & Performance Analytics
6-9 years
Bangalore / Bengaluru
SLM Reporting & Performance Analytics
Capgemini
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Primary Skills
SLA Development:Collaborate with stakeholders to define; document; and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities.
Performance Analytics: Should know about the module and have Hands-on experience on PA module in ServiceNow Tool
Secondary Skills
Performance Analysis:Conduct in-depth analysis of service performance data to identify patterns; areas of improvement; and potential risks.
Stakeholder Collaboration:Work closely with cross-functional teams; including IT; operations; and business units; to align SLAs with organizational objectives and ensure that service levels meet business needs.
About The Role :
Escalation Management:Develop and implement procedures for escalating and resolving service-related issues.
Continuous Improvement:Proactively identify opportunities for process improvements and efficiencies in service level management.
Implement best practices and industry standards to optimize service delivery.
Documentation:Maintain accurate and up-to-date documentation of SLAs; KPIs; and related processes.
Ensure that documentation is accessible to relevant stakeholders.
Employment Type: Full Time, Permanent
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Capgemini Benefits
Salary Flexible working Leave Mobility Pension 
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